Refund & Cancellation Policy

Last updated: 18 August 2026

We want you to be happy with Cliptic Translate. Because there is a genuinely free tier, you can try the app fully before you pay.

1. Payments & Merchant of Record

Subscriptions are sold and processed by Paddle as our Merchant of Record. Payments, invoices, and refunds are handled through Paddle, and Paddle's Buyer Terms also apply.

2. Cancellation

You can cancel at any time. When you cancel, your Pro access continues until the end of the current billing period, and you are not charged again. To cancel, use the link in your Paddle purchase receipt (emailed to you), or contact us at info@caliptic.com and we will help.

3. Refunds

If you are not satisfied, you may request a full refund within 14 days of a purchase or renewal by contacting info@caliptic.com with your order ID. Where local consumer law grants you stronger rights (for example, an EU/UK right of withdrawal), those rights apply.

4. How to request a refund

• Email info@caliptic.com from the address used to purchase.
• Include your order or transaction ID from the Paddle receipt.
• We will confirm and process eligible refunds through Paddle to your original payment method.

5. Chargebacks

If something looks wrong on your statement, please contact us first — we can usually resolve it faster than a chargeback.